Phoenix Minds Clinic Dublin | Expert Mental Health & Psychiatric Care

Privacy Policy

At Phoenix Minds Clinic, we are committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our online platform and during the provision of our mental health services. As a healthcare provider operating in Ireland, we adhere to the General Data Protection Regulation (GDPR) and national data protection laws.

1. Information We Collect

We collect various types of information, including personal data and sensitive health data, to provide you with comprehensive mental health services. This information may include:

Personal Identifiable Information (PII): Such as your name, date of birth, contact details (address, phone number, email address), and demographic information.
Health Information: Including your medical history, mental health symptoms, diagnoses, treatment plans, therapeutic progress notes, medication details, and any other relevant health data necessary for your care.
Payment Information: If applicable, details related to payments for our services (though we do not store full credit card details on our servers).
Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, and usage patterns. This helps us improve our service and ensure security.

2. How We Collect Information

We collect information in several ways:

Directly from You: When you register for our services, complete intake forms, participate in assessments or therapy sessions, communicate with us via phone or email, or use our online patient portal.
From Third Parties: With your consent, we may receive information from other healthcare providers, family members, or insurance companies to support your care.
Automatically: Through cookies and similar technologies when you visit our online platform, to enhance user experience and analyze website traffic.

3. How We Use Your Information

Your information is used for the following purposes:

To Provide Services: Delivering psychiatric assessment and diagnosis, psychotherapy (CBT, DBT, psychodynamic therapy), medication management, crisis intervention, trauma therapy, anxiety and depression treatment, couples counselling, family therapy, stress management, grief counselling, psychological testing, and telepsychiatry services.
For Communication: Sending appointment reminders, information about your care, billing details, and responding to your inquiries.
For Billing and Administration: Processing payments, managing our internal operations, and complying with financial regulations.
Legal and Ethical Compliance: Fulfilling our legal obligations, responding to lawful requests from public authorities, and upholding professional ethical standards.
Improving Our Services: Analyzing usage data to improve the quality, effectiveness, and accessibility of our online platform and therapeutic offerings.

4. Disclosure of Your Information

We treat your information with the utmost confidentiality. We will not share your personal or health information with third parties without your explicit consent, except in the following limited circumstances:

With Your Consent: When you provide explicit permission to share information with family members, other healthcare providers, or insurance companies.
Service Providers: We may engage trusted third-party service providers (e.g., for secure patient portal hosting, IT support, payment processing) who are bound by strict confidentiality agreements and GDPR compliance.
Legal Requirements: When compelled by law, court order, or to protect the safety of yourself or others (e.g., in cases of serious harm, child protection concerns).
Emergencies: In situations where immediate action is required to protect your vital interests or the vital interests of another person.

5. Data Security

We implement robust technical and organizational measures to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: Using secure socket layer (SSL) technology for data transmission on our online platform.
Access Controls: Restricting access to your information to authorized personnel only, based on their role and necessity.
Regular Audits: Conducting regular security assessments and audits of our systems and processes.
Staff Training: Ensuring our staff are regularly trained on data protection best practices and confidentiality protocols.

6. Data Retention

We retain your personal and health information only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your treatment, for legal, accounting, or reporting requirements, and as mandated by professional guidelines (e.g., Irish Medical Council guidelines for patient records).

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that incomplete or inaccurate data we hold about you is corrected.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data. This right is subject to certain legal and professional obligations, particularly concerning health records.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer your data to another organization, or directly to you, in a structured, commonly used and machine-readable format.
Right to Object: You have the right to object to our processing of your personal data under certain conditions.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland if you believe your GDPR rights have been violated.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Phoenix Minds Clinic
14 Merrion Square,
Dublin 2,
Dublin, County Dublin,
D02 X452
Ireland